Airline Ticketing and Reservation

Airline Ticketing and Reservation

The Airline Ticketing and Reservation Training program provides in-depth knowledge and practical skills required to manage airline bookings, process tickets, and assist passengers with flight reservations. This course is ideal for individuals aspiring to work in travel agencies, airline reservation departments, airport customer service, or online travel platforms.

With the increasing demand for efficient air travel services, professionals trained in ticketing and reservations play a crucial role in ensuring a smooth booking experience, accurate flight scheduling, and effective customer support.

What You Will Learn

1. Introduction to Airline Ticketing and Reservation

   • Overview of the airline industry and ticketing process
   • Role of airline ticketing agents and reservation specialists
   • Types of air tickets (one-way, round-trip, open-jaw, etc.)

2. Global Distribution Systems (GDS) and Reservation Software

   • Introduction to reservation systems like Amadeus, Sabre, and Galileo
   • How to search for flights and check availability
   • Creating and modifying passenger name records (PNR)

3. Fare Calculation and Ticket Pricing

   • Understanding airline fare structures and fare classes
   • Application of IATA fare rules and airline tariff codes
   • Taxes, surcharges, and discounts in airfare pricing

4. Airline Ticketing and Issuance

   • Step-by-step process of issuing an airline ticket
   • E-ticketing vs. paper ticketing
   • Ticket reissuance, cancellations, and refund policies

5. Customer Service and Passenger Assistance

   • Effective communication skills for ticketing agents
   • Handling flight changes, special requests, and passenger complaints
   • Assisting passengers with visa and travel document requirements

6. Baggage Policies and Allowances

   • Understanding airline baggage rules and allowances
   • Procedures for excess baggage charges and special baggage handling
   • Assisting passengers with lost or delayed luggage claims

7. Group Reservations and Corporate Travel Management

   • Managing bulk ticket bookings for corporate clients and travel groups
   • Negotiating group fare discounts with airlines
   • Coordinating travel logistics for business clients and tour operators

8. Security Regulations and Airline Policies

   • Compliance with IATA, ICAO, and airline security protocols
   • Travel restrictions, visa regulations, and health advisories
   • Fraud prevention and data security in airline reservations

9. Digital Trends in Airline Ticketing

   • Online booking platforms and mobile ticketing applications
   • Role of artificial intelligence (AI) and automation in flight reservations
   • Future trends in airline ticket distribution and revenue management and More…..