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Manage aviation quality and service with a systemic, process-driven approach. Over 5 days you will examine ISO 9001:2015 Quality Management Systems requirements, and learn how to recognize and implement the key processes associated with a quality management system, increase customer satisfaction, and reduce costs. The course includes an in-depth review of quality standards and aviation quality requirements, and focuses on the relationships between service, quality and safety.E-Business Concepts · Entrepreneurship · Personal Finance · Financial Accounting · Principles of Management .
What you will learnn
Upon completing this course you will be able to to:
- Manage quality with a systemic, process-driven approach
- Develop a quality culture to increase customer satisfaction
- Recognize the key processes of a quality system and its implementation
- Summarize the relationship between the ISO 9001: 2015 model and Federal Aviation Administration (FAA) quality standards
- Compare varied quality and service best practices within civil aviation
- Describe how to reduce costs using quality principles
Activities
- Exercises
- Group work
Who should attend
This course is recommended for:
- Civil Aviation Authorities
- Air Navigation Service providers
Tuition Fee .............................................................................................NGN 250,000
Admission Application Form..................................................................NGN 3,000
NB: Excursion (Tour) will be organized to exposed all students to aspect of the industry on one or two occasions during the profane , student should be prepared for.
MODE OF PAYMENT
Installment in payment is allowed, all payment should be completed before examination.
Admission into class/department will be subject to first come first served.
ACCOUNT DETAIL :
Bank Name:............................................................... Access Bank Plc
Account Name :.........................................................ABTECH SCHOOL OF AVIATION AND MARITIME
Account Number:.......................................................1565826913
DAYS
HOURS
MINUTES
SECONDS
Event Details
Full-Time I Part-Time I Weekend Class I
Online Class
- TOTAL COST
NGN 250,000
- DURATION
1 WEEK
- START TIME
9 : 00 AM
- END TIME
1 : 00 PM
- LOCATION
ABUJA I LAGOS
Course content
The key topics that are covered during this course include:
- Model for quality management and customer service
- Quality culture and quality principles; Process approach
- The ISO 9000 family of standards including the ISO 9001: 2015 quality management system requirements and ISO 9000:2015 basic concepts and language
- Quality costs and process efficiency; Quality and service policies; European Aviation Safety Agency (EASA) and FAA quality management standards
- Customer service standards, quality and service audits
- Organization for quality management and integration of other management standards into a quality management system
Abuja Office:
Suite A 28 Hawthorn Suite, 1 Uke Street off Amadu Bellow Way Garki Area 11 Abuja FCT.
Lagos Office:
Suite 10 Amazing Grace Plaza,34 Sule Street Idi-Mangoro Ikeja Lagos State .
