Galileo GDS Training

Essential Global Distribution System Skills for Travel & Airline Professionals

📘 Introduction:

Galileo GDS (developed by Travelport) is a powerful reservation system used globally by airlines, travel agencies, tour operators, and airport staff. This training equips learners with the command-based and GUI knowledge to manage air, hotel, car, and ancillary services efficiently.

If you’re working in travel sales, ticketing, or aviation operations, this course provides the practical skills needed to navigate the Galileo GDS with confidence.

🎯 Course Objectives:

• Understand how Galileo GDS operates

• Search and book flights, hotels, and car rentals

• Create, modify, and manage PNRs

• Use fare quotes, pricing tools, and issue tickets

• Handle queues, seat selection, and SSRs

📚 Course Modules Overview:

🔹 Module 1: Introduction to Galileo and GDS Basics

• What is a GDS?

• Galileo vs Sabre vs Amadeus

• Login procedure and system interface (Smartpoint & Classic View)

• Navigating the command-based environment

🔹 Module 2: Flight Availability and Itinerary Booking

• Displaying availability:
  Command: A10DECJFKLHR (10 Dec, JFK to LHR)

• Selecting flights and booking classes:
  01Y1 (book class Y on line 1)

• Building one-way, return, and multi-leg trips

🔹 Module 3: Passenger Name Record (PNR) Creation

• Mandatory elements:

  • Name: N.SMITH/JOHN

  • Itinerary: 0...

  • Telephone: T.PHONE

  • Ticketing: TKTL or T.TAW

  • Received from: R.SUSAN

• Storing a PNR: ER or ET

🔹 Module 4: Fare Display, Pricing & Ticketing

• Displaying fares: FQJFKLHR10DEC

• Pricing itineraries: WP

• Fare quote review and rules: FQ, *FF

• Ticketing:

  • Issue: W¥EB

  • Void: V¥

🔹 Module 5: Seat Selection & Special Service Requests

• Seat map: SM*

• Seat assignment: ST/12A

• Add SSRs (special meals, assistance):

  • SI.SSR VGML (Vegetarian meal)

  • SI.SSR WCHR (Wheelchair)

• Adding OSI/remarks to PNR: SI.OSI AA THIS PAX IS VIP

🔹 Module 6: Hotel & Car Booking (Optional)

• Hotel availability: HODUB10DEC-12DEC

• Car rental: CARLAX10DEC-12DEC

• Rate details, availability codes, and booking

• Cancellation/modification procedures

🔹 Module 7: Queue and PNR Management

• Working with queues:

  • Placing PNRs on queue: QEP/

  • Accessing: QR, QCA

• Modifying or canceling PNRs: XI, X1, XN, ER

• Splitting PNRs: SPLIT

🔹 Module 8: Advanced Functions & Troubleshooting

• Handling multiple passengers and segments

• PNR history and remarks: *H, *R

• Schedule changes and rebookings

• Common error messages and how to resolve them

🧠 Learning Outcomes:

By the end of this course, learners will be able to:

• Use Galileo Smartpoint or Classic terminal confidently

• Create and modify PNRs with multiple segments

• Display and interpret fares, fare rules, and ticketing options

• Handle SSRs, OSIs, seat maps, and queue management

• Navigate hotel and car modules (if required)

🧾 Entry Requirements:

• Basic computer and typing skills

• Familiarity with airline codes and industry terms is a plus

• No prior GDS experience required (beginner-friendly)

📎 Training Resources Provided:

• Galileo Command Reference Sheet (PDF)

• Sample PNR exercises and model answers

• Quiz or test bank (basic to advanced)

• Access instructions for Travelport Smartpoint Simulator (if applicable)

• Glossary of Galileo abbreviations and functions

🏅 Certification Options:

You can earn certificates through:

• Travelport-certified training centers

• IATA-authorized academies

• Online Galileo GDS Certification Courses (intro & advanced levels)

✈️ Real-World Applications: