Passenger Handling Supervision Management – Course Overview

The Passenger Handling Supervision Management course is designed to equip learners with the skills and knowledge required to oversee and manage passenger services at airports, ensuring efficiency, safety, and customer satisfaction. It covers key aspects of passenger handling, airport operations, customer service, and regulatory compliance.

📚 Course Modules:

1. Introduction to Passenger Handling

• Role & importance of passenger handling

• Key stakeholders in passenger services

• Understanding airport & airline operations

2. Airport & Airline Customer Service Management

• Enhancing the passenger experience

• Effective communication & conflict resolution

• Handling special needs passengers (PRMs, VIPs, unaccompanied minors)

3. Passenger Check-in & Boarding Procedures

• Check-in systems & processes

• Baggage handling regulations & policies

• Security screening & compliance

• Boarding gate management & coordination

4. Immigration & Security Regulations

• International Air Transport Association (IATA) & International Civil Aviation Organization (ICAO) guidelines

• Passenger travel documentation & visa regulations

• Security screening & emergency response procedures

5. Baggage Handling & Lost Luggage Management

• Baggage tracking systems & loss prevention

• Mishandled baggage procedures & passenger claims

• Coordinating with baggage handling teams & airlines

6. Crisis & Emergency Response in Passenger Services

• Handling flight delays, cancellations & disruptions

• Emergency protocols & passenger assistance

• Dealing with difficult passengers & crisis situations

7. Supervisory & Leadership Skills in Passenger Handling

• Managing passenger handling teams

• Conflict resolution & decision-making

• Effective teamwork & operational coordination

8. Technology & Automation in Passenger Handling

• Self-service kiosks & digital check-in

• Artificial Intelligence (AI) in airport services

• Future trends in passenger experience enhancement

🎯 What You Will Learn:

✅ Understand the fundamentals of passenger handling at airports
✅ Gain expertise in managing check-in, boarding & baggage processes
✅ Learn how to ensure smooth airport operations & passenger flow
✅ Develop customer service & conflict resolution skills
✅ Master security procedures & compliance with aviation regulations
✅ Learn leadership & crisis management strategies in passenger services
✅ Explore the impact of technology on modern passenger handling

This course is ideal for airport supervisors, airline ground staff, aviation management professionals, and anyone looking to advance their career in airport passenger services.