Ever wonder what it takes to work at one of the airlines industry's most visible airport position? The first actual step on the path of getting a job is spending time on researching and gathering as much information as you can about this job to gain confidence which will enable you to overcome any nervous anxiety about the recruitment process. This course; Passenger Service and Handling is meant to help you make that first step of getting your dreams job. At the end of this course you will be able to conduct yourself effectively during an interview for a Passenger Service Agent’s position. And if you are a newly hired Passenger Service Agent, you will be able to obtain skills to ensure a memorable customer experience at every customer touch point. You will also be able to provide superior customer service in a demanding customer facing environment.
This course will be a great first step for you to start your career in Aviation. Let's start. Who this course is for: Anyone wishing to start a career as a Passenger Service Agent. Airline passenger service staff. Ground Handling Agents’ passenger services staff. Civil Aviation Authorities’ staff providing passenger services.
DAYS
HOURS
MINUTES
SECONDS
Full time I Part Time I Online Class I Physical Class I Distance Learning.
NGN 100,000
1 MONTHS
9 : 00 AM
3 : 00 PM
ABUJA I LAGOS
Introduction to Passenger Handling Supervision
Industry Regulations and Standards
Passenger Journey and Touchpoints
Supervisory Skills and Leadership
Customer Service Excellence
Special Passengers
Medical Cases
Operational Procedures and Tools
Safety and Security Supervision
Managing Irregular Operations (IROPs)
Technology in Passenger Handling
Practical Training and Scenarios
Legal and Ethical Considerations
Final Assessment and Certification
Abuja Office:
Suite A 28 Hawthorn Suite, 1 Uke Street off Amadu Bellow Way Garki Area 11 Abuja FCT.
Lagos Office:
Suite 10 Amazing Grace Plaza,34 Sule Street Idi-Mangoro Ikeja Lagos State .
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