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SGHA-SLA AND EFFECTIVE NEGOTIATION BEHAVIORS

The 2023 version is the latest Standard Ground Handling Agreement (SGHA). Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document. This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement (SLA) accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.

What you will learn

Upon completing this course you will be able to:

  • Identify the differences between 2018 and 2023 versions
  • Analyze the articles in the main agreement to identify the opportunities and risks the services and descriptions of the Sections in Annex A
  • Derive and write a proper Annex B, reflecting the business and operational requirements
  • Set achievable and meaningful targets in the SLA, using the new template, enhancing safety and service quality through commonly agreed targets
  • Make the best use of time in negotiations, meeting the target with the minimum possible effort and time investment
  • Improve cooperation in your negotiations by recognizing your counterpart’s objectives

Who should attend

This course is recommended for:

  • Airline and GSP Buyers, Sellers, and Contract Managers
  • Commercial, Agreement performance, and Service quality managers
  • Station managers
  • Legal counsel

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Event Details

Full time I Part Time I Online Class I Physical Class I Distance Learning.

NGN 380,000

2 MONTHS

9 : 00 AM

3 : 00 PM

ABUJA I LAGOS

Course content: The key topics that are covered during this course include:

Changes in 2023 version compared to 2018 version

Standard Ground Handling Agreement

Service Level Agreement

Business-to-Business negotiations

Abuja Office:
Suite A 28 Hawthorn Suite, 1 Uke Street off Amadu Bellow Way Garki Area 11 Abuja FCT.

Lagos Office:
Suite 10 Amazing Grace Plaza,34 Sule Street Idi-Mangoro Ikeja Lagos State .

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