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Abtech School of Aviation and Maritime
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Advanced Diploma On campus · Hybrid · Online

Airline Ticketing and Reservation

Develop practical knowledge and professional skills in airline reservations, ticketing, fares, travel documentation, customer service, itinerary planning, and airline distribution systems.

Lessons
65
Study time
111h 51m
Enrolled
911
Rating
4.9 (318)

What you will be able to do

  • Upon successful completion of this programme, you will be able to:
  • Understand the structure of the global airline and travel industry.
  • Explain the principles of airline reservation and ticketing.
  • Interpret basic airline schedules and flight information.
  • Search for available flights based on customer travel requirements.
  • Assist customers in selecting appropriate flight options.
  • Understand airline booking classes and reservation status.
  • Create and manage basic passenger reservations.
  • Understand the purpose and structure of a Passenger Name Record (PNR).
  • Prepare professional flight travel itineraries.
  • Understand the principles of electronic ticketing.
  • Identify different types of airline tickets.
  • Explain airline fare concepts and fare rules.
  • Understand taxes, charges, and additional airline fees.
  • Assist with flight changes and rebooking procedures.
  • Understand ticket cancellation procedures.
  • Explain the principles of airline ticket refunds.
  • Understand ticket validity and travel conditions.
  • Provide professional customer service to airline passengers.
  • Communicate effectively with travel customers and service providers.
  • Understand basic travel documentation requirements.
  • Provide general information regarding passports, visas, and transit requirements.
  • Understand baggage allowance concepts and airline baggage policies.
  • Identify common airline codes and airport codes.
  • Understand airline terminology and aviation abbreviations.
  • Develop basic knowledge of Global Distribution Systems (GDS).
  • Understand the role of travel agencies in airline ticket distribution.
  • Assist with individual, corporate, and group travel arrangements.
  • Handle customer enquiries professionally.
  • Develop professional skills for employment within the aviation and travel industry.
  • Identify opportunities for entrepreneurship in airline ticketing and travel services.

Curriculum

46 modules · 65 lessons · 111h 51m

1 Industry foundations
  • The airline distribution landscape 3h 57m
  • IATA, ICAO and the regulators 3h 50m
  • Airline, city and airport codes 4h
  • Codes drill 15m
2 Geography and timings
  • IATA traffic conference areas 3h 55m
  • Global indicators 3h 53m
  • Time zones, GMT and elapsed flying time 3h 57m
  • Minimum connecting times 3h 50m
3 Fare construction
  • Anatomy of a fare 4h
  • NUCs, ROEs and currency conversion 3h 48m
  • One-way and return pricing 3h 55m
  • Mileage principle and the higher intermediate point 3h 53m
  • Fare build workshop 3h 57m
4 Fare rules
  • Reading a fare rule 3h 50m
  • Advance purchase and minimum stay 4h
  • Stopovers, transfers and combinability 3h 48m
  • Rules quiz 15m
5 Working a GDS
  • Availability and sell entries 3h 53m
  • Building the PNR 3h 57m
  • Queues and remarks 3h 50m
  • Pricing and storing the fare 4h
  • Live GDS lab 3h 48m
6 Ticket issuance
  • The electronic ticket record 3h 55m
  • Issuing and voiding 3h 53m
  • Reading the fare calculation line 3h 57m
  • Taxes, fees and charges 3h 50m
7 After the sale
  • Revalidation vs reissue 4h
  • Calculating a reissue and the ADCOL 3h 48m
  • Refunds and cancellation penalties 3h 55m
  • Involuntary changes 3h 53m
  • Final assessment 15m
8 Introduction to Aviation and Airline Industry
  • Introduction to aviation 4m
  • History and development of commercial aviation. 7m
  • Introduction to airlines. 3m
  • Types of airlines. 2m
  • Domestic airlines. 2m
  • International airlines. 8m
  • Low-cost airlines. 8m
  • Full-service airlines. 16m
  • Airline business models. 3m
  • Airline industry stakeholders. 5m
  • Importance of air transportation. 5m
  • The relationship between airlines and travel agencies. 5m
  • Career opportunities in aviation. 3m
9 Airline Schedules and Flight Information
  • Understanding airline schedules. 9m
  • Flight numbers 11m
  • Airline operating days 3m
  • Departure times. 1m
  • Arrival times 0m
  • Flight duration 8m
  • Non-stop flights. 3m
  • Direct flights 3m
  • Connecting flights 5m
  • Codeshare flights 0m
  • Schedule changes 0m
  • Time zone awareness 0m
10 Airline and Airport Codes
  • Introduction to airline codes. 0m
  • Airport codes 0m
  • City codes 0m
  • Airline identification codes 0m
  • Three-letter airport codes 0m
  • Two-character airline codes 0m
  • Importance of aviation codes. 0m
  • Using codes in reservations 0m
  • Common airline and airport abbreviations 0m
11 Passenger Name Record (PNR)
12 Booking Class and Reservation Status
13 Travel Itinerary Planning
14 Introduction to Airline Ticketing
15 Types of Airline Tickets
16 Airline Fares and Fare Concept
17 Airline Taxes, Fees and Charges
18 Fare Rules and Ticket Conditions
19 Electronic Ticket
20 Ticket Issuance Procedures
21 Ticket Rebooking and Reissuance
22 Ticket Cancellation and Refund Management
23 Global Distribution System (GDS) Fundamentals
24 Computer Reservation System (CRS)
25 Airline Customer Service
26 Passengers Travel Document
27 International Travel Requirement
28 Airline Baggage Management Fundamentals
29 Special Passenger Service
30 Group Airline Reservation
31 Corporate Travel and Business Travel Management
32 Flight Distribution and Irregular Operations
33 Airline Distribution and Travel Agencies
34 Travel Agency Ticket Operation
35 Sales and Marketing of Airline Travel Products
36 Professional Communication and Business Writing
37 Financial Principles IN Airline Ticketing
38 Travel Agency Business and Entrepreneurship
39 Ethics and Professional Conduct in Airline Ticketing
40 Travel Risk Management
41 Digital Transformation in AIRLINE Ticketing
42 Practical Reservation and Ticketing Excerses
43 Case Studies in AIRLINE Reservation and Ticketing
44 Final Project and Practical Assessment
45 Career Opportunities
46 Potentials Jobs Roles

About this programme

The Airline Ticketing and Reservation Management programme is designed to provide students and professionals with comprehensive knowledge of airline reservation procedures, passenger booking, ticketing principles, travel documentation, airline fares, customer service, and travel itinerary management.
Airline ticketing and reservation are essential components of the global aviation and travel industry. Airlines, travel agencies, online travel companies, corporate travel departments, and tourism organisations depend on trained professionals to assist passengers with flight searches, reservations, ticket issuance, schedule changes, cancellations, refunds, and travel-related enquiries.
This programme introduces participants to the fundamental principles and practical processes involved in airline reservation and ticketing operations. Students will learn how airline schedules work, how flights are booked, how passenger information is managed, how travel itineraries are prepared, and how ticketing procedures are handled.
The course also provides knowledge of airline fare concepts, booking classes, Passenger Name Records (PNR), electronic tickets, ticket conditions, rebooking procedures, cancellations, refunds, and customer service.
Participants will be introduced to the role of Global Distribution Systems (GDS) and other modern airline reservation technologies used within the aviation and travel industry.

The programme is suitable for individuals seeking employment in travel agencies, airlines, airport service companies, tourism organisations, corporate travel departments, and other travel-related businesses. It is also highly beneficial for entrepreneurs who intend to establish or manage travel and ticketing businesses.

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